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Buying templates


Every purchase includes a license, a purchase code, free updates and 6 months of managed support. Downloads live in your dashboard.

Getting support


Open a ticket from your purchase and our team replies, usually within one business day. If a bug needs the author, we escalate it for you.

Selling templates


Apply to become a publisher, upload your template and a moderator reviews it. Learn more.

Contact us


Open a ticket and our team replies, usually within one business day. You'll get an email when we answer.

Contact support

Frequently asked questions

Buying

What do I get when I buy a template?

The full source project, every future update of that template, and 6 months of managed support. Download it any time from Library & Downloads.

Which payment methods can I use?

PayPal — with your PayPal balance or a debit/credit card (no PayPal account needed for cards).

Do you charge VAT?

Prices are shown without VAT. EU consumers pay their country's VAT at checkout; EU businesses with a valid VAT number pay no VAT (reverse charge). Outside the EU no VAT is added.

Licences

What is the difference between Single and Extended licences?

Single: one end product (free or paid). Extended: unlimited end products, or an end product that is itself sold as a template/service. See the full licence terms.

Where is my purchase code?

Open Library & Downloads, choose the template and click Licence & versions. Quote the code when you contact support.

Support & refunds

How does managed support work?

Our support team answers first. If something needs the author (a bug in the template, for example), we bring them into the same conversation — you never have to chase them.

Can I get a refund?

If a template doesn't work as described and we can't fix it, request a refund from the order page within 14 days.

Selling templates

How much do publishers earn?

60% of each sale excluding VAT (65% for exclusive authors). Earnings become available 15 days after each sale and can be withdrawn from $50 by PayPal or bank transfer.

How long does template review take?

Usually 1–3 business days. Moderators may ask for changes in the review conversation on your template's Versions page.

Didn't find your answer? Contact our support team.